Shipping & Returns

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other State or Country.

Permission to Return and to Receive Credit

We will accept the return of goods ONLY IF IN SALEABLE CONDITION and notification is within 14 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted products the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Products

We will, upon your request, replace any products that has been received in a damaged condition or sent to you incorrectly. 

Return Authority Form

When returning goods, we require you to complete our Customer Credit Request form.

You will be issued a GRA number/document which must accompany goods before being returned to N.A.W

You can download & print the form here: